Franchise Owner, has over 20 years of corporate sales and customer service experience.
Having worked with Fortune 500 companies both in the US and Canada, Steve understands the need to deliver on promises both to your customers and to you. In this world, all you have is your good name…Steve lives this mantra every day.
Why did Steve get into this business…his children!
“when I bought my first home, the builder who was flipping this home said he cleaned up the sewage from an uncapped floor drain he covered with drywall during the days up to our moving in. We also had a mould problem in this home in the cold room with a poorly insulated water line. It is my belief that my two oldest children, both born in this home have severe food allergies as a result of compromised immune systems early on in life due to the toxins in my home. Our third boy, born in a new home in the Burbs, has NO allergies at all”
I joined this industry to prevent this from happening to any of the property owners we can help. Sewage, Water damage and mould MUST be dealt with quickly and effectively…without compromise! I am confident our boutique-like service will continue to deliver on our promise of excellent in customer service and customer care!
General Manager, has over 20 years of customer service and project management experience. Sam has managed departments of 30 or more and worked with both large Fortune 500 companies and sole proprietors, so he understands the many challenges of customer service in the Construction and Restoration industry. Most recently, Sam has head up innovation and efficiencies at Shield Restoration and been instrumental in creating operational excellence!
Why did Sam get into this business…Steve!
Why did Sam STAY in the business?
“Customers in corporate Canada have always had the highest of expectations and my teams always delivered on them. Joining Steve and Shield Restoration, I realized that we are different than other Restoration companies and we MUST expect the same level of service I have grown accustomed to over the years. Through our hard work and continued evolution of the industry, I am proud to be part of the “gold standard” team we have built at Shield Restoration Services”.
Farzin has been a Project Manager for over 10 years with construction and customer service experience. His focus over the years has been managing emergency and restoration projects for residential and commercial losses. Farzin understands the challenges involved with insurance claims and the importance of communication with all stakeholders to ensure a smooth restoration experience. Farzin, when not working, spends most of his time playing soccer and enjoying family time.
Melissa has over 4 years of insurance claim management, has a degree in Human Resources and is our Bookkeeper/Project Co-ordinator. Clearly, Melissa wears many hats and is the nerve-centre of our business. When Melissa is not at Shield, she is continuing to work hard at her floral design business and love of women’s accessories.